FAQ
What kind of events do you do?
We do everything that involves lighting. We specialize in big events such as concerts, Live Stage productions, film and TV shoots, as well as special events, parties, weddings, galas, fundraisers, and more!
Where are you located? Where do you service?
We are located in the San Francisco Bay Area, but we cover events all over the United States. In addition to our own team, we work with local contractors and vendors to accomplish your goals.
What is your process?
After you send an initial inquiry, we will review it and create a basic design proposal. This will not include any costs. If you like the idea of the design proposal, we will produce a quote for what we believe will be the estimated cost of your event. We will also propose different packages should you want to be more budget conscious or options should you want to increase the scale of the design.
As soon as the quote is reviewed and agreed upon, and deposit and upfront costs are paid, we will continue to pre-production. This will include a site visit from our designers and back and forth with your team. We will also produce pre-visualization elements if you desire to showcase to your team so everyone is onboard with the concept.
After the pre-production phase, we will put everything on order and prepare for your event day. This includes renting all equipment and trucks and solidifying the event timeline. We will then be on-site the day of to maintain the integrity of the design and supervise all work that it may be completely on-time and efficiently.
When your event concludes, we will take care of any odds and ends and send you a post-production package, so that if your event repeats you have information to work off of for next time.
What do your services cost?
Our quotes include everything in the scope of your event that we handle. If other vendors are needed you can go to them directly or let us handle all communication. We charge a fee for our design services, and the rest is simply the raw cost of the equipment, production and labor. All quotes are free and you can reach out to us to discuss possibilities.
When do I pay for your services?
We require a deposit to enter the preproduction phase, where we begin working on and planning your event. This amount is usually a small percentage of the total cost of the event. Additionally, we charge immediately for upfront costs such as items we need to fabricate or purchase ahead of the event.
In most cases, the remainder will be paid on the day of the event. If your event is over a long duration, there may be adjustments from day one of the event to the last day. We send out cost estimates at every phase of your production, and will notify you of all major adjustments.
Do you rent equipment?
We do! Defy Lighting will find exactly what you need a provide a rent-only quote for equipment or as a part of a production package. Most of our equipment is lighting control-related, such as lighting consoles and related components.
Do you do anything else besides lighting?
Defy Lighting handles all lighting-related design in house, and we will contact established partners should you have other needs such as professional audio, video, staging, drapery, and more.
How does my event benefit from your services?
Lighting can transform any space into something magical. We are experts at taking simple halls and buildings and making them pop with beautiful lighting. If it is a live event, we can ensure that lights enhance the experience, whether it’s a lecturer on a stage or a band giving a killer set.
When can I expect a quote?
Whether you desire our services or are simply shopping around for the best offer, we promise a quote within 24 hours of your initial inquiry, provided we have all the information we need.